When contacting Triton-Tek concerning an issue with your web site operating or connectivity to your hosted service.
Please follow the below procedure. For issues concerning a project being developed, always contact your Project
Manager first.
Please be prepared to supply the following information
- Company Name
- Brief description of the problem
- Time of the occurrence
- Contact name and telephone number
During normal business hours (Mon – Fri 9:00AM – 6:00PM), Please call (312) 467-9201, then dial 0.
After business hours please use the following escalation procedures
Escalation Procedure
Always wait 10 minutes before escalating to next level. Triton-Tek personnel must be able to reach an Internet enabled computer and a phone.
| Level of Escalation |
Contact/Responsible Party |
Contact Numbers |
| Level 1 |
On Call Administrator |
Email:
|
| Level 2 |
Jim Behymer : Senior Systems Engineer |
Direct: (312) 467-9201 ext 221
Cell: (312) 617-2819
Email:
|
| Level 3 |
Carl Franklin : Director of Hosting |
Direct: (312) 467-9201 ext 212
Cell: (312) 296-3605
Email:
|